Dispatch
STEELMATES makes sure that you get your delivery on time and in one piece.All orders are shipped using Track and Trace and require a signature upon delivery. Orders placed before 12:00pm will be will be dispatched the following working day (Monday to Friday only excluding public holidays).
Please allow an extra one or two business days for delivery to rural addresses. If for some reason we cannot fulfil your order within the specified timeframe, you will be notified by email of the new delivery time.
We are not able to deliver goods to PO Boxes!
It would be faster and easier if you could collect from freight companies' depot.
Cost
| Service | Locations | Delivery Schedule | Estimate Cost per Item |
|---|---|---|---|
| Metro delivery | Auckland, Christchurch | 2-7 days Monday - Friday | $89 - $189 depends on the destination |
| North Island | All of North Island outside Auckland | 2-7 days Monday - Friday | $139 - $259 depends on the destination |
| South Island | All of South Island outside Christchurch | 2-7 days Monday - Friday | $139 - $259 depends on the destination |
| Rural Delivery | Nationwide | 2-4 days Extra | Starts from $159 on top of the standard delivery charge |
Public Holidays
Orders made on a New Zealand public holiday will be processed on the next business day.
Order Delivery Time
STEELMATES is not responsible for service transit time. Transit times are provided by the delivery service, excluding weekends, and holidays and may vary with package origin and destination, particularly during peak seasons.
Any quotations for delivery times by the STEELMATES are made in good faith but are estimates, and the seller shall not be bound by such a quotation.
Pick Up
Auckland: 41 Saleyards Road, Otahuhu, Auckland
Christchurch: Wigram.
Shipping Charges
-Shipping and Handling Fee options are listed on the checkout page and require buyers to select the correct location upon checkout.
-Deliberate selection of incorrect shipping options. Selecting a non-rural destination when based in Rural Location in order to avoid correct freight charges will result in fee reimbursement and delay in Delivery.
-Item(s) will not be shipped until payment has been received in full and has cleared.
-When purchasing multiple bulky products, freight will increase according to qty.
- Smaller items purchased with bulky items will be shipped free of charge, please contact us if that's not the case.
- Delivery costs are shown as estimates, and in circumstances where the estimated freight is not able to cover the freight cost, it would result in fee reimbursement. If the estimated charge is higher than the actual freight cost, the excess portion will be refunded.
Rish of Loss or Damage
All items purchased from STEELMATES are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.
STEELMATES will not be held responsible for any damage, loss or delay occurring to goods in transit. Accordingly, we recommend that you arrange your own transit insurance.
Damaged Goods
Prior to acknowledging delivery to the carrier, the buyer must ensure that the complete consignment as per the carrier’s note has been received.
The Buyer must check their item immediately to confirm the damaged condition on arrival and report any damage or faults to the STEELMATES by filling in the return page, or e-mail directly (with photos if necessary) within 48hrs of having received their item. Please specify the item title and invoice number. We reserve the right to refuse any claims that are made after this time frame.
Transport Companies
STEELMATES will decide which service is more appropriate for every delivery based on the different services offered.
Delivery of Bulky items is done strictly door to door – Curb Side Service. This means that Driver will not take Bulky items up flights of stairs or difficult to access areas. The driver will make a decision based on his sole discretion as to the level of assistance to be provided upon delivery. As such, we strongly recommend, particularly for Bulky items, having a number of people assisting with delivery.