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Terms & Conditions

7 Day Money Back Guarante

At Directrade, we stand behind our product! For any auctions which have advertised “7-Day Money Back Guarantee”, for any reason a customer is unsatisfied with their purchase, they can contact us within 7 days of taking delivery, and organize to return the product and receive a refund of the purchase price excluding the associated delivery cost, subject to the terms and conditions listed below: 

In order to organize a refund under these terms and conditions, the customer must e-mail us within 10 days of taking delivery of their purchased product and request a refund under these terms and conditions. 25% restocking fee will be applied for late returns. If over 30 days, we reserve the right to refuse the refund.

The customer must comply with the directions of STEELMATES staff in order to facilitate a refund.

Where a customer requests a refund in accordance with these terms and conditions, the refund will be for the amount of the purchase price excluding the Delivery Cost as specified in the customer’s Order.

The 7-DAY period will commence on the date that the customer accepts delivery of their purchased product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the product.

Products must be returned within 14 days of requesting a refund under these terms and conditions.

Returned products must be returned in accordance with the Returns and Refunds section as following. This includes being returned in the original packaging, with all accessories and in re-saleable brand new condition (refers to return policy).

Once product has been used, it waives 7-DAY Money Back Guarantee.

7-DAY Money Back Guarantee does not apply if buyer changes their mind, or if item is ‘not what you expected’.

Customers must return the products for which they are seeking a refund at their own cost.

After receiving the returned STEELMATES Products, STEELMATES will issue a refund as soon as is reasonably practicable and the customer will be provided with e-mail acknowledgement. Where possible, refunds will be processed by reversing the initial customer transaction. STEELMATES accepts no responsibility for any delays that may occur in receiving the refund as a result of any third-party payment gateway (i.e. Trade me Pay now Refund).

STEELMATES require item returns to be approved and authorized by us before an arranged return is executed. Please contact us for information on how to send your item back. We reserve the right to not accept any unauthorised returns.



Refund Policy

Refunds will only be offered on items within 7 day money back guarantee, or that are faulty on arrival, damaged in transit or defective AND we are unable to repair the item or provide a replacement of equal or greater functionality, or deemed to be incorrect description of the goods.

Refunds will not be offered after the item has been used.

Refunds will not be offered if buyer changes their mind, or if item is ‘not what you expected’.

All refunds will exclude the associated delivery cost. We will only refund original postage if it’s deemed to be our fault on description.

All items must be returned to us for full assessment BEFORE refund will be issued.

We reserve the right to refuse a refund if the goods are returned in an unreasonable condition.

The time it may take your bank to process STEELMATES refund can be up to 5 business working days. You will receive e-mail notification of your refund once we have received and processed the returned item.


Warranty

We warrant that our outdoor storage buildings will not fail due to perforation caused by rusting through of material. We will replace any part found to be perforated by rust under normal use and service within that period. For your warranty to be in effect, the building must be maintained as directed in the Owner’s Manual. 

Steelmates warrants to the original owner that our outdoor storage products are free from defects in material and workmanship. Steelmates will send replacement parts free of charge found to be defective or missing. Warranty period is

  • Garden Sheds: 10-Year Limited Warranty that covers material defects and workmanship.
  • Greenhouses: 5-Year Limited Warranty that covers material defects and workmanship.

This warranty only covers failures which occur during normal use and does not extend to color change arising due to normal weathering, damage resulting from misuse or neglect, commercial use, failure to follow assembly instructions and the owner’s manual (including proper anchoring of a shed or building), painting, forces of nature, and other causes which are beyond Steelmates’s control. Storage of pool chemicals and use of pressure treated wood for the floor will cause steel corrosion which will not be covered under warranty. The warranty is void if the product is modified in any way. In no event shall Steelmates be liable for incidental or consequential damages.

A purchase receipt or other proof of date of original purchase will normally be required before warranty service is rendered. In no event will Steelmates pay the cost of taking down the product, cost of flooring, construction labor, or any other related costs. Steelmates reserves the right to request photographic proof of product defect to aid in determining extent of defect and aid in quality control efforts.

Steelmates reserves the right to discontinue or change parts. If a part has been discontinued or is not available, Steelmates will substitute a part as may be compatible and available.


Return Policy

Returns to be accompanied by ‘Return Form’ which will be emailed to buyer upon notification of problem.

For 7 day money back guarantee returns, the goods must be returned in original packaging materials, cartons and boxes unless specifically advised, and complete with all parts and accessories, under resalable brand new condition, and in original layout. We reserve the rights to reject returned items which do not meet our return requirements.

For faulty returns, it is the buyer’s responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

Unless goods are returned due to incorrect description or faulty or defective on arrival, or damaged in transit (within 7 days upon delivery), goods must be returned at buyer’s expense using registered post or equivalents.

All returned parcels must be sent via registered track and trace post as we cannot be responsible for items being lost or damaged in the mail on the way back to us.

Refunds will only be offered on items within 7 day money back guarantee, or that are faulty on arrival, damaged in transit or defective AND we are unable to repair the item or provide a replacement of equal or greater functionality, or deemed to be incorrect description of the goods.

Refunds will not be offered after the item has been used.

Refunds will not be offered if buyer changes their mind, or if item is ‘not what you expected’.

All refunds will exclude the associated delivery cost. We will only refund original postage if it’s deemed to be our fault on description.

All items must be returned to us for full assessment BEFORE refund will be issued.

We reserve the right to refuse a refund if the goods are returned in an unreasonable condition.

The time it may take your bank to process STEELMATES refund can be up to 5 business working days. You will receive e-mail notification of your refund once we have received and processed the returned item.

Click Here to apply for a return



Why Ours?

  • 01

    Peace of mind 10 YEARS WARRANTY

    All of our sheds are sold with 10 year warranty against rust and craftsmanship defect

  • 02

    Easiest Assembly

    With decade of experience, STEELMATES designed our own sheds, it saves half of the time to assemble comparing with many other brands.

  • 03

    Hassle free after sale support

    Our friendly and experienced staff offer remote assistance, which makes the assembly easier than ever.