Dog run FAQ
Product Features FAQs
Q: Are Steelmates dog runs rust-proof and corrosion-resistant?
A: Yes, all Steelmates dog runs are made with galvanized steel tubes (32mm diameter, 0.8mm thickness), which are designed to resist rust and corrosion, ensuring long-lasting durability even in New Zealand’s humid and coastal climates.
Q: How do Steelmates dog runs perform in different weather conditions?
A: Our dog runs are UV-resistant, rain-proof, and snow-proof. The rainproof cloth ceiling provides excellent protection from harsh sunlight, heavy rain, and snow, making them suitable for use all year round.
Q: Are these dog runs safe and secure for my pet?
A: Absolutely. The mesh netting (2.0mm wire diameter, 60*60 mesh) and sturdy structure ensure your pet's safety, while the lockable gate adds an extra layer of security.
Q: Is it easy to assemble a Steelmates dog run?
A: Yes, our dog runs are designed for easy assembly with clear instructions included. Most customers can set them up quickly without requiring professional tools.
Q: What is the size of the dog run?
A: The assembled size of our standard dog run is 2m (W) x 3m (L) x 1.8m (H), providing ample space for your dog to move around comfortably.
Shipping and Delivery FAQs
Q: How long will it take to receive my order in Auckland?
A:
- Courier: 2-3 working days
- Rural Courier: 5-7 working days
- Transport: 3-5 working days
Q: What are the delivery times for the North Island?
A:
- Courier: 2-5 working days
- Rural Courier: 5-8 working days
- Transport: 4-7 working days
- MainFreight Depot Pickup: 2-4 working days
Q: What about delivery to the South Island?
A:
- Courier: 2-5 working days
- Rural Courier: 5-8 working days
- Transport: 4-7 working days
- MainFreight Depot Pickup: 2-4 working days
Q: Can I pick up my order from a depot?
A: Yes, MainFreight Depot Pickup is available and typically takes 2-4 working days for both the North and South Islands.
General FAQs
Q: Is this dog run suitable for large dogs?
A: Yes, the spacious design and durable construction make it ideal for large breeds as well as smaller dogs and puppies.
Q: Can the dog run be customized with additional features?
A: Yes, Steelmates offers a range of compatible accessories like shade cloths, flooring, and extended panels to customize your dog run.
Q: Do you deliver to rural areas?
A: Yes, we offer rural courier services with delivery times ranging from 5-8 working days, depending on your location.
Q: What if I have questions about assembly or maintenance?
A: Our customer support team is always here to help. You can contact us for assembly tips, product care advice, or any other inquiries.
