Returns Policy

 Returns Policy

Returns to be accompanied by ‘Return Form’ which will be emailed to the buyer upon notification of the problem.

For 7-day money-back guarantee returns, the goods must be returned in original packaging materials, cartons and boxes unless specifically advised, and complete with all parts and accessories, under resalable brand-new condition, and in the original layout. We reserve the right to reject returned items that do not meet our return requirements.

For faulty returns, it is the buyer’s responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

Unless goods are returned due to incorrect description or faulty or defective on arrival, or damaged in transit (within 7 days upon delivery), goods must be returned at the buyer’s expense using registered post or equivalents.

All returned parcels must be sent via registered track and trace post as we cannot be responsible for items being lost or damaged in the mail on the way back to us.

Refunds will only be offered on items within a 7-day money-back guarantee, or that are faulty on arrival, damaged in transit or defective AND we are unable to repair the item or provide a replacement of equal or greater functionality or deemed to be the incorrect description of the goods.

Refunds will not be offered after the item has been used.

Refunds will not be offered if the buyer changes their mind, or if the item is ‘not what you expected.

All refunds will exclude the associated delivery cost. We will only refund the original postage if it’s deemed to be our fault in the description.

All items must be returned to us for full assessment BEFORE a refund is issued.

We reserve the right to refuse a refund if the goods are returned in unreasonable condition.

The time it may take your bank to process STEELMATES refund can be up to 5 business working days. You will receive an e-mail notification of your refund once we have received and processed the returned item.